Person-centred care: Outstanding
CQC found that people with highly complex needs received exceptionally personalised care, shaped around their wishes and supported by bespoke staff training.
Family-run in St Helens since 2012
Home care that feels personal, because it is
From everyday support to complex care, crisis response and Extra Care, our local team helps people live safely, confidently and independently.
Not sure what support is right? Start with a conversation—there is no pressure and no obligation.
Family-run since 2012Care shaped by our own family experience
CQC rated GoodView our current published rating
Based in St HelensLocal leadership and local support
Care for different needsAt home, in the community and Extra Care
Independent assessment and feedback
The words behind our Good rating matter most
CQC's 2026 assessment records an overall Good rating across all five key areas, with person-centred care assessed as Outstanding.
Good in every key area
CQC assessed all five key areas as Good, with person-centred care achieving Outstanding.
SafeGood
EffectiveGood
CaringGood
ResponsiveGood
Well-ledGood
Person-centred care
Outstanding
What people and professionals told CQC
“I think the care overall is fantastic. I cannot fault them.”Person receiving support, feedback recorded by CQC
“The carers themselves are brilliant.”Person receiving support, feedback recorded by CQC
“The regular carers know me well.”Person receiving support, feedback recorded by CQC
“They listen and they act.”Relative, feedback recorded by CQC
“Your team did amazing and we will be forever grateful.”Family feedback reviewed by CQC
“I have improved so much under [their] care that I want to now go back out in the community.”Person receiving support, feedback recorded by CQC
“Their [provider] commitment to providing person-centred care is evident, and they remain a valued partner.”Professional feedback recorded by CQC
“There has been significant improvement in the [young person's] quality of life and he has developed trusting relationships with his care team.”Professional feedback about a complex care package, recorded by CQC
Further strengths highlighted by CQC
More evidence of the care behind the rating
CQC recognised bespoke staff training tailored to individual care needs.
Professionals described TogetherCare as a “trusted provider”.
CQC recorded an open and supportive culture with regular access to managers.
Source: CQC assessment undertaken from 6 May to 19 June 2026.
View our CQC profileCare shaped around the individual
Support for real life—not a one-size-fits-all service
Good care should fit around the person: their routines, relationships, abilities, culture, goals and the things that make home feel like home.
We listen first, agree what good support looks like together and build care around dignity, choice and independence. As needs change, the plan changes with them.
Discover the TogetherCare approachHow we can help
Care and support for different stages of life
Choose a service to learn more, or speak to our team if you are unsure where to begin.
01
Home & Community Care
Personal care, medication, daily routines, companionship and support to stay well at home.
Explore home care 02Complex & Specialist Care
Skilled, coordinated support for complex health conditions, physical disabilities and long-term needs.
Explore complex care 03Crisis, Reablement & Hospital Avoidance
Responsive support during deterioration, after discharge or when urgent help is needed at home.
Explore crisis support 04Dementia Care
Familiar, respectful care designed around the person’s history, routines, communication and wellbeing.
Explore dementia care 05Learning Disability & Autism Support
Strengths-based support for choice, communication, community life, relationships and personal goals.
Explore specialist support 06End-of-Life & Overnight Care
Compassionate support, reassurance and practical help for the person and those closest to them.
Explore end-of-life careWhere it all began — 2011/2012
The family story behind TogetherCare
This history is not simply part of our past. It still shapes how we listen, lead and care today.
Mike Jnr’s story
From caring for Nana Peggy to caring for our community
Our story began with my “Nana Peggy”. After she was diagnosed with dementia in 2008, my dad became her full-time carer and moved back home to support both Nana and my grandad. When Nana sadly passed away in July 2012, our family experience gave TogetherCare its lasting purpose.
My dad and I opened our first office at St Helens Chamber in March 2012. We chose Unit 30 because Nana and Grandad had lived at number 30, Marsden Avenue. We have remained based at the Chamber ever since.
Our first service user was my grandad, supported through direct payments. From that deeply personal beginning, TogetherCare has grown to support thousands of local people and families—without losing the personal touch, honesty and quality on which it was founded.
St Helens is our home and the community we have always wanted to serve. Today, as my dad Mick lives with dementia himself, the lessons our family has learned continue to guide me and the experienced senior team working alongside me.
Read more about TogetherCare
From the archiveOur story in the St Helens StarRead the 2013 feature about how Margaret’s experience with dementia inspired Mick Burke to establish a local care company.
Read the article
Independence, relationships and possibility
Care should open up life—not take it over
Our role is to provide the right assistance while protecting the person’s voice, abilities and everyday connections.
Choice and controlSupport built around what matters to the individual
ConsistencyRelationships and routines that create confidence
CommunityHelp to stay connected, involved and visible
PartnershipClear communication with families and professionals
Extra Care in St Helens
Your own home, with care close by
TogetherCare provides on-site care at two established Extra Care schemes, supporting independence while help remains available when needed.
Haydock
Heyeswood
A 92-apartment retirement village for people aged 55+, with on-site care available 24/7.
Explore Heyeswood
Fingerpost, St Helens
Foundry Wharf
Modern self-contained apartments, accessible shared facilities and personalised on-site support.
Explore Foundry WharfWhat people say
Care remembered for the right reasons
“We struck gold when your company became the provider at Heyeswood. You enabled my dad to return home and supported him with dignity in his final days.”
“Your staff have been amazing with our service user. She always keeps us in the loop and works in full partnership with our team.”
“She’s now stepping again, making progress in physiotherapy and rebuilding her confidence. Your team’s support has been instrumental.”
Starting care
A clear, supportive first step
Every situation is different, but getting started should feel straightforward.
- 1Talk to us
Tell us what is happening and what support you may need.
- 2Meet and listen
We learn about the person, their routines, risks and priorities.
- 3Agree the plan
Care is shaped together, with clear expectations and outcomes.
- 4Start and review
Support begins and is reviewed as circumstances change.
Let’s talk
What would make life feel safer or easier right now?
Speak to our local team about care at home, complex support, referrals or Extra Care.
Illustration created for TogetherCare and may not always show actual staff and service users.