Risk assessment and positive risk management
A proportionate approach to identifying risks while supporting choice, independence and reasonable risk-taking.
Open restricted risk assessment policy (PDF)Policies, procedures and public information
Clear information and accountable care
This hub brings TogetherCare’s operational policies, Employee Handbook, Service User Guide, public commitments and reports together in one place, making important information easier to find and understand.
Controlled accessInternal policies protected
Open informationPublic care policies and reports
Clear routesHow to request authorised access
Regulated providerCare Solutions (St Helens) Ltd
Using this page
Clear summaries with controlled access where required
The summaries below explain what each document covers. Public care policies, the Service User Guide, statements and reports can be opened freely without a password. Internal operational policies and the Employee Handbook remain password protected to support appropriate information governance and document control.
Authorised staff, commissioners, auditors and professional partners can request access to a restricted document through the TogetherCare office. Passwords are not published on this website.
Document library
Policies, procedures, staff guidance and reports
Each link opens the current PDF published on the TogetherCare website.
Restricted policy libraryThe operational policies and Employee Handbook in the first two sections require an authorised password. Contact the TogetherCare office if you have a legitimate reason to access one of these documents.
Restricted operational policies
Care, safeguarding and person-centred practice
Policies explaining how care is planned, reviewed and delivered while protecting people’s rights, choices, safety and dignity. Password required.
Code of conduct and professional standards
The professional behaviour, boundaries, integrity and standards expected from everyone working for TogetherCare.
Open restricted code of conduct (PDF)Personal finances and financial safeguarding
Safe, transparent support with money, purchases, records and safeguards against financial abuse or conflicts of interest.
Open restricted personal finances policy (PDF)Medication support and administration
Assessment, consent, recording, administration, monitoring and escalation when people need support with medicines.
Open restricted medication policy (PDF)Moving and handling
Person-centred moving and handling assessments, safe techniques, equipment, competency and incident response.
Open restricted moving and handling policy (PDF)Restricted operational policies
Safety, governance and workforce
Operational policies supporting safe care delivery, reliable services, secure information and a competent workforce. Password required.
Accident, incident and near-miss reporting
Immediate response, accurate recording, notifications, investigation and learning after incidents and near misses.
Open restricted incident procedure (PDF)Emergency and business continuity
How essential care is prioritised and maintained during emergencies, disruption and unforeseen events.
Open restricted business continuity procedure (PDF)Control of substances hazardous to health
Assessment, control, storage, use and disposal of substances that may create health risks.
Open restricted COSHH policy (PDF)Health and safety
Responsibilities and arrangements for managing workplace, care-delivery, equipment and environmental risks.
Open restricted health and safety policy (PDF)Infection prevention and control
Standard precautions, PPE, hygiene, equipment, waste, outbreaks and infection-related risk management.
Open restricted infection-control policy (PDF)Confidentiality, information governance and data protection
Lawful, secure and respectful handling of personal information, care records and information requests.
Open restricted data-protection policy (PDF)Safer recruitment and workforce assurance
Recruitment checks, induction, agency assurance, supervision and ongoing workforce suitability.
Open restricted workforce assurance policy (PDF)Training, competency and workforce development
Role-specific learning, practical competency, supervision, refresher training and professional development.
Open restricted training policy (PDF)Equality, diversity, inclusion and human rights
Fair, inclusive care and employment practices that respect identity, choice, dignity and human rights.
Open restricted equality policy (PDF)Lone working
Risk assessment, communication, escalation and practical safeguards for colleagues working without direct supervision.
Open restricted lone working policy (PDF)Personal protective equipment
Selection, use, storage and disposal of PPE alongside training, risk assessment and infection-control precautions.
Open restricted PPE policy (PDF)Records management, retention and disposal
Secure, accurate and lawful creation, storage, retention, retrieval and disposal of care and business records.
Open restricted records management policy (PDF)Supervision, appraisal and performance development
Regular support, reflective supervision, appraisal, wellbeing discussions and proportionate performance management.
Open restricted supervision and appraisal policy (PDF)Speaking up and whistleblowing
Confidential routes for raising concerns, protection from detriment and clear arrangements for review and escalation.
Open restricted whistleblowing policy (PDF)COVID-19 and acute respiratory infection
Proportionate precautions, outbreak response, testing considerations and continuity arrangements for respiratory illness.
Open restricted respiratory infection policy (PDF)Disciplinary, conduct and safeguarding procedure
A fair process for conduct concerns, investigations, hearings and appeals, including safe handling of safeguarding issues.
Open restricted disciplinary procedure (PDF)Employee Handbook 2026
Comprehensive employment and practice guidance for colleagues working across TogetherCare’s care and support services.
Open restricted Employee Handbook (PDF)Public information
Care policies, service information, statements and reports
Documents that can be opened freely, including our Statement of Purpose, key care policies, the Service User Guide and information about privacy, safeguarding, equality, environmental commitments and pay reporting.
Statement of Purpose
TogetherCare’s aims, regulated services, registered locations, people supported and governance arrangements, including a clear distinction between current registration and any pending application.
Open the Statement of Purpose (PDF)Adult safeguarding
How TogetherCare recognises, reports and responds to abuse, neglect, exploitation and avoidable harm.
Open the adult safeguarding policy (PDF)Care and support planning
Assessment, person-centred care planning, risk assessment, review and safe mobilisation of care packages.
Open the care planning policy (PDF)Mental capacity and consent
Consent, decision-specific capacity assessments, best-interest decisions and the least restrictive approach.
Open the mental capacity policy (PDF)Complaints, concerns and compliments
How feedback can be raised, acknowledged, investigated and used to improve the quality and safety of care.
Open the complaints, concerns and compliments policy (PDF)Service User Guide
Practical information for people using TogetherCare services and their families, including services, rights, care planning, safeguarding, complaints, fees, digital care records and useful contacts.
Open the Service User Guide (PDF)GDPR statement
Information about how TogetherCare approaches personal information, privacy and data-protection responsibilities.
Open the GDPR statement (PDF)Adult and children’s safeguarding policy
Published safeguarding principles and reporting arrangements where abuse, neglect or exploitation is suspected.
Open the safeguarding policy (PDF)Complaints policy
Published information about raising a concern or complaint and the routes for response and escalation.
Open the published complaints policy (PDF)Equality and diversity statement
TogetherCare’s public commitment to dignity, fairness, inclusion and respect.
Open the equality statement (PDF)Net Zero plan
Environmental commitments and the approach to understanding and reducing organisational impact.
Open the Net Zero plan (PDF)Gender Pay Gap
Published gender pay gap information supporting transparency about pay differences within the organisation.
Open the Gender Pay Gap document (PDF)Gender Pay Gap 2025 Report
The organisation’s published 2025 gender pay gap report and supporting commentary.
Open the 2025 report (PDF)Document control: Policies and reports may be reviewed or replaced over time. Restricted access does not prevent people receiving care, their representatives or relevant professionals from requesting information that directly concerns them. Contact TogetherCare to confirm that you are using the relevant version.
When something matters
Who to contact
Use the route that best matches the situation. In an immediate emergency, contact the emergency services rather than waiting for an office response.
A question about care
Speak to the care team or office about a plan, visit, record, communication arrangement or change in need.
A complaint or concern
Contact the office so the issue can be acknowledged and reviewed under the published complaints process.
A safeguarding concern
Report immediate danger to the emergency services. Other safeguarding concerns should be raised promptly through the appropriate route.
Independent regulation
View TogetherCare’s published CQC profile
The Care Quality Commission publishes registration information, ratings and inspection history for regulated care services. Its website should be used for the latest independent information about TogetherCare.
ProviderCare Solutions (St Helens) Ltd
ServiceHomecare service
LocationSt Helens
Public profileRatings and inspection information
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