GDPR statement
Information about how TogetherCare approaches personal information, privacy and its responsibilities under data-protection requirements.
Open the GDPR statement (PDF)Policies, commitments and public reports
Clear information and accountable care
This hub brings TogetherCare’s published policies and reports together in one place, making important information easier to find and understand.
Easy to findKey documents in one clear hub
Open reportingPublished commitments and reports
Clear routesHow to raise concerns or questions
Regulated providerCare Solutions (St Helens) Ltd
Using this page
Plain-English introductions with the full documents available
The summaries below help explain what each document covers. The linked PDF remains the full published policy or report and should be read when detailed information is required.
If you have a question about how a policy applies to your care, employment or personal information, contact the TogetherCare office. We will direct the question to the appropriate person.
Document library
Policies and reports
Each link opens the current document file published on the TogetherCare website.
Adult and children’s safeguarding policy
Explains the principles and reporting arrangements used when abuse, neglect, exploitation or another safeguarding concern is suspected.
Open the safeguarding policy (PDF)Complaints policy
Sets out how concerns and complaints can be raised, considered and responded to, including routes for further escalation.
Open the complaints policy (PDF)Equality and diversity statement
Describes TogetherCare’s commitment to dignity, fairness, inclusion and respect for the people who receive care and those who work with us.
Open the equality statement (PDF)Net Zero plan
Outlines TogetherCare’s environmental commitments and the approach taken to understanding and reducing organisational impact.
Open the Net Zero plan (PDF)Gender Pay Gap
Published gender pay gap information supporting transparency about pay differences within the organisation.
Open the Gender Pay Gap document (PDF)Gender Pay Gap 2025 Report
The organisation’s published 2025 gender pay gap report and supporting commentary.
Open the 2025 report (PDF)Important: Policies and reports may be reviewed or replaced over time. If you need information for a formal decision, complaint or legal process, contact TogetherCare to confirm that you are using the relevant version.
When something matters
Who to contact
Use the route that best matches the situation. In an immediate emergency, contact the emergency services rather than waiting for an office response.
A question about care
Speak to the care team or office about a plan, visit, record, communication arrangement or change in need.
A complaint or concern
Contact the office so the issue can be acknowledged and reviewed under the published complaints process.
A safeguarding concern
Report immediate danger to the emergency services. Other safeguarding concerns should be raised promptly through the appropriate route.
Independent regulation
View TogetherCare’s published CQC profile
The Care Quality Commission publishes registration information, ratings and inspection history for regulated care services. Its website should be used for the latest independent information about TogetherCare.
ProviderCare Solutions (St Helens) Ltd
ServiceHomecare service
LocationSt Helens
Public profileRatings and inspection information
Need clarification?
Ask our office about a policy or report
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