Local Authorities
Planned community packages, urgent placements, hospital avoidance, reablement, learning disability, mental health and packages at risk of breakdown.
Professional referrals across the North West
One conversation can get the right care package moving
TogetherCare welcomes planned and urgent referrals from local authorities, NHS teams, case managers and other professionals. We review the need, identify what is required for a safe start and give a clear answer about what may be possible.
Urgent, planned or specialistFrom short visits and reablement to waking nights, double-handed support and dedicated 24-hour teams.
Rapid initial reviewClear communication from the outset
Every package consideredSmall, large, planned or urgent
North West coverageSee how we assess safe local mobilisationOne accountable providerAssessment, staffing and oversight
A practical referral partner
We look for a safe way forward before looking for a reason to say no
Referrals do not always arrive neatly packaged. Needs may have changed quickly, a discharge may be delayed, an existing arrangement may be unstable or the full professional information may still be coming together.
Our role is to establish what is known, identify the gaps, assess whether the request fits our regulated scope and determine what staffing, training, equipment, funding and professional input would be required. If we cannot safely accept a package, we will explain why and what would need to change for it to be reconsidered.
Who can refer
A single route for families, commissioners and professionals
We welcome enquiries from anyone trying to arrange suitable care, while ensuring consent, confidentiality and funding responsibilities are clarified before support begins.
NHS and Continuing Healthcare
Hospital discharge, end-of-life support, complex care, night support, Personal Health Budgets and packages requiring coordinated professional input.
Case Managers and Deputies
Individually designed packages for acquired or spinal injury, rehabilitation, complex disability and long-term support funded through litigation, insurance or private arrangements.
Hospital and Community Teams
Responsive support following discharge, step-down arrangements, short-term stabilisation and care intended to reduce avoidable admission.
Social Workers and Clinicians
Collaborative assessment, risk planning, communication and review where social care and clinical responsibilities need to work alongside one another.
Individuals and Families
Private care, direct payments, Personal Budgets and Personal Health Budgets, with clear discussion of needs, costs, responsibilities and next steps.
Same-day and urgent starts
We can move quickly without removing the safety checks
Suitable same-day mobilisation can be considered when the essential assessment information is available, funding or authorisation is clear, equipment and medication arrangements are safe, and appropriately skilled staff can be allocated. An urgent enquiry will always receive an honest response about what can be achieved and by when.
Immediate discussionClarify need, location and required start
Focused assessmentIdentify essential risks and responsibilities
Safe staffing decisionMatch competency and contingency to need
Clear mobilisation planAgree communication, records and review
Packages we consider
Care built around the referral, not forced into a fixed template
Every request is assessed individually against the person’s needs, desired outcomes, location, funding, risks, staffing requirements and TogetherCare’s approved regulated scope at the time care starts.
Home and Community Care
Personal care, medication, meals, mobility, routines, companionship and support to remain independent.
Explore home careComplex and Specialist Support
Structured packages for physical disability, neurological conditions, acquired injuries and significant health or support needs.
Explore complex careCrisis and Hospital Avoidance
Responsive support during deterioration, discharge delay, placement instability or a risk of avoidable admission.
Explore crisis supportOvernight and 24-Hour Support
Waking nights, sleep-ins, night sits, extended shifts, continuous support, one-to-one or double-handed arrangements.
Explore overnight careLearning Disability and Autism
Strengths-based support with daily living, communication, relationships, community access, tenancy and personal goals.
Explore specialist supportSupported Living
Flexible tenancy-based support, from planned hours and shared core support to dedicated day-and-night teams.
Explore supported livingEnd-of-Life Care
Compassionate practical and emotional support at home, working alongside the person, family and relevant professionals.
Explore end-of-life care
Information that helps us decide quickly
A strong referral gives everyone a safer starting point
Please provide what is available
- Person’s name, age, location and preferred contact arrangements
- Reason for referral and requested start date
- Required hours, staffing ratio and overnight arrangements
- Current needs, diagnoses, communication and desired outcomes
- Known risks, safeguarding information and behaviour support needs
- Medication, mobility, equipment and professional guidance
- Current care plan, assessments and recent discharge information
- Funding route, authorisation and responsible commissioner
- Family, advocate and multidisciplinary contacts
Referral pathway
From first contact to reviewed care
Initial referral
We clarify the requested service, urgency, location, funding route and information already available.
Assessment and decision
Needs, outcomes, risks, staffing, equipment, medication and professional responsibilities are considered.
Mobilisation
A suitable team, training, records, contingency arrangements and communication route are put in place.
Review and adapt
Delivery is monitored and the plan is reviewed when needs, risks or agreed outcomes change.
Make a professional referral
Tell us what support is needed
Use the form to send an initial referral or ask whether TogetherCare may be able to support a package. Give us the location, requested start date, broad level of support and the best person to contact.
Protect personal information
Please keep this first message brief. Do not include detailed clinical records or attach sensitive care documents until our team confirms the appropriate transfer route.
Initial enquiry
Professional referral form
Complete the form below and the TogetherCare team will respond as soon as possible.
Your information will be used to respond to your enquiry. Read our GDPR statement for more information.
Questions professionals often ask
Clear answers before a package begins
Do you accept packages outside St Helens?
Yes. TogetherCare will consider suitable packages across the North West where a safe local staffing model, reliable contingency and appropriate management oversight can be established. St Helens remains our operational base.
Can you build a dedicated team for one person?
Yes. Larger or specialist packages may require a dedicated team recruited and trained around the individual. The mobilisation timescale will reflect recruitment, checks, training, competency and contingency requirements.
Can care start before every document is finalised?
Sometimes, but only where enough information is available to assess and manage the immediate risks safely. Missing information, responsibilities and timescales must be explicitly recorded and followed up.
Do you provide nurse-led or clinically informed care?
TogetherCare employs nursing expertise for assessment, oversight, training and review. Any regulated or treatment-related activity must remain within TogetherCare’s approved registration at the time of delivery, supported by suitable professional guidance and staff competency.
How should sensitive information be sent?
Begin with a telephone call or a minimal initial email. Our team will confirm the appropriate secure route before identifiable care records, clinical information or other sensitive documents are transferred.
Immediate danger or medical emergency: call 999. TogetherCare is a care provider, not an emergency medical service. Urgent social care can be considered once immediate medical risks have been addressed.
Start the referral
Tell us the location, support required and intended start date
An initial conversation is enough to begin. Please do not send identifiable clinical or care records by ordinary email until the appropriate transfer route has been agreed.