Managing a Tenancy
Support with household routines, bills, appointments, repairs, shopping and understanding responsibilities within the home.
Supported living in St Helens and the North West
A home of your own, with support built around your life
TogetherCare provides person-centred supported living for adults who want greater independence, choice and control, while having reliable support available when it is needed.
Home, choice and belongingSupport shaped around the individual, not around a fixed service routine.
Person-led supportDaily life shaped around individual choices
Flexible staffingFrom planned hours to 24-hour arrangements
Tenancy respectedThe person’s home remains their own
Outcome focusedProgress that is meaningful to the individual
What supported living means
Support that helps someone live their own life, in their own home
Supported living combines an individual’s right to a home with care and support that is arranged separately around their assessed needs. The person may live alone or share with others, depending on their preference, compatibility and housing arrangement.
Our role is to provide the right balance of assistance, encouragement and reassurance. We do not take over tasks a person can complete themselves. We work alongside them to strengthen skills, reduce avoidable risk and create a stable home life.
Where personal care is required, it is assessed, planned and delivered within TogetherCare’s current regulated scope.
Support shaped around the individual
Practical help, trusted relationships and room to grow
The exact support is agreed through assessment and review. It can change as confidence, skills, risks or circumstances change.
Personal and Practical Support
Personal care, medication, meals, mobility, communication and maintaining a safe, comfortable home where these needs are assessed.
Relationships and Participation
Support to maintain relationships, use local services, enjoy interests, attend education or work and take an active part in community life.
Building Independence
Step-by-step support to strengthen travel, cooking, budgeting, self-care, decision-making and other everyday skills.
Health and Emotional Support
Help to attend appointments, follow agreed health plans, recognise changes and maintain routines that support physical and emotional wellbeing.
Positive Risk and Crisis Prevention
Clear plans, consistent communication and early action to reduce avoidable breakdown, while supporting proportionate and positive risk-taking.
A flexible staffing model
The right presence at the right times
Supported living is not one fixed package. Staffing is shaped around assessed need, choice, risk, funding and the natural support already available to the person.
Planned support hoursIndividual visits or longer daytime shifts
Shared core supportPlanned support shared safely within a household
One-to-one or two-to-oneDedicated support where assessed as necessary
Day and night coverSleep-in, waking night or 24-hour arrangements
Finding the right home and household
Compatibility and housing are considered carefully
A successful supported-living arrangement depends on more than an available property. The location, environment, accessibility, tenancy, staffing and compatibility of anyone sharing must all be considered.
Understand the Person
We listen to the individual, their representatives and professionals to understand needs, preferences, communication, risks and ambitions.
Consider the Home
We consider location, accessibility, transport, community connections and whether the environment can support the person safely.
Check Compatibility
Where a home may be shared, compatibility is explored respectfully. No one should be placed together simply because a room is available.
Plan the Transition
Visits, introductions, staff matching, records, training and contingency arrangements are prepared around a realistic move-in plan.
Housing and care remain distinct. A person’s tenancy and housing rights are not conditional on accepting TogetherCare as their care provider. The exact housing arrangement will depend on the landlord, tenancy and referral.
Who we may support
Every referral is considered as an individual situation
Supported living may be suitable for adults with a learning disability, autism, mental health needs, physical disability, acquired injury or other long-term support needs.
Suitability is not decided by a diagnosis alone. We consider the person’s wishes, assessed needs, funding, housing, staffing, risks, required professional input and whether TogetherCare can provide a safe and sustainable service.
Referral and mobilisation
A clear route from enquiry to a settled service
Initial Referral
We clarify the person’s needs, location, funding route, housing position, requested timescale and people who should be involved.
Assessment
We assess support, communication, health, medication, behaviour, mobility, environment, staffing and safeguarding considerations.
Service Design
Staffing, outcomes, training, records, professional responsibilities, contingency and transition arrangements are agreed.
Start and Review
Support begins with close communication and planned reviews, allowing the service to respond as the person settles and develops.
Common questions
Helpful answers about supported living
Can TogetherCare provide support in an existing tenancy?
Yes, where the location, assessed needs, funding and staffing can be supported safely. We can work with the person, landlord, commissioner and other professionals while maintaining a clear separation between housing and care responsibilities.
Can you support someone who needs 24-hour care?
Yes, suitable 24-hour arrangements can be considered. This may include shared core hours, dedicated support, sleep-in or waking-night staff, depending on the assessed need and agreed funding.
Can you develop a dedicated team around one person?
Yes. Larger or more specialist packages may require a dedicated team selected and trained around the individual. Mobilisation timescales must allow for safer recruitment, checks, training, competency and contingency.
How do you decide whether people can share?
Compatibility should consider routines, communication, sensory needs, relationships, risks, preferences and the views of each person. Introductions and transition planning should be meaningful, not a paper exercise.
Can you consider urgent referrals?
Yes. We will respond openly about what is possible. A safe start depends on assessment information, suitable housing, funding, staffing, equipment, medication arrangements and any necessary professional guidance.
Start a conversation
Tell us what a good home and a good life would look like
We welcome conversations with individuals, families, social workers, commissioners, case managers and housing partners.
Illustration created for TogetherCare and may not always show actual staff and service users.