St Helens
Our established local base, leadership team and largest workforce footprint. This includes St Helens town centre, Haydock, Parr, Sutton, Thatto Heath, Rainhill, Eccleston, Moss Bank, Billinge, Newton-le-Willows and surrounding communities.
Care from St Helens across the North West
Local roots, with the ability to build care where it is needed
St Helens is our home and operational base. We also consider suitable care packages in Widnes, Halton, Knowsley, Wigan and other North West communities where safe staffing, reliable oversight and realistic contingency can be established.
Every location is assessed properlyWe only accept a package when dependable local delivery can be established.
St Helens baseFamily-run locally since 2012
Widnes and HaltonSuitable local packages considered
Neighbouring boroughsIncluding Knowsley and Wigan
Wider North WestSpecialist packages assessed individually
Our coverage approach
We grow around safe care, not around a line drawn on a map
A postcode alone does not decide whether we can help. The type and size of package, required start date, staffing model, travel, management oversight, training, on-call response and contingency all affect safe delivery.
Widnes and Halton
We welcome conversations about home care, complex support, supported living, hospital discharge and individually commissioned packages across Widnes and the wider Halton area.
Knowsley and Wigan
Suitable packages can be considered where travel, staffing, local supervision and contingency can be maintained without weakening reliability for the person.
Wider North West
Larger, dedicated or specialist packages may allow a local team to be recruited and built around one person. Each proposal is assessed on its own requirements and timescale.
What safe mobilisation means
We make a delivery decision, not just a sales decision
Before confirming availability, we consider how the service will work on an ordinary day, at night, during staff absence and when the person’s needs change.
Suitable local staffEnough trained people for the planned rota
Management oversightNamed responsibility for monitoring and review
Travel and punctualityRealistic scheduling between local calls
ContingencyCover for absence, emergency and disruption
Services across our coverage area
Different packages need different local models
Some services require an existing local team. Others can support a dedicated recruitment and mobilisation plan around one individual.
Home Care
Planned personal care, medication, meals, routines, companionship and practical support delivered through a reliable local rota.
Explore home careComplex and Dedicated Packages
Longer shifts, one-to-one or two-to-one staffing, waking nights and dedicated teams may be mobilised around assessed need.
Explore complex careSupported Living
Tenancy-based support combining individual choice, community connection and a staffing model designed around the household.
Explore supported livingDischarge and Crisis Support
Urgent requests are considered against immediate risk, available information, staffing, equipment and a safe transition plan.
Explore crisis supportOvernight and 24-Hour Care
Waking nights, sleep-ins, night sits and continuous arrangements where sufficient cover and oversight can be sustained.
Explore overnight careCase-Managed Support
Individually designed care coordinated with case managers, deputies, commissioners, therapists, clinicians and families.
Make a professional referralHow we decide if we can help
A clear answer based on the whole package
Location and Urgency
We clarify where support is required, the intended start date and whether the need is planned, urgent or part of a longer transition.
Needs and Staffing
We consider hours, staff ratio, skills, overnight requirements, travel and whether an existing or dedicated team is appropriate.
Safety and Sustainability
Assessment, funding, equipment, medication, professional guidance, management oversight and contingency must support a reliable service.
Decision and Timescale
We explain what may be possible, what information is missing and how long safe mobilisation is expected to take.
Coverage is not a guarantee of immediate availability. Every package remains subject to assessment, current regulated scope, funding or authorisation, suitable staffing and safe mobilisation.
Questions about location
Before you make a referral
Do you only provide care in St Helens?
No. St Helens is our base, but we also consider suitable packages in Widnes, Halton, Knowsley, Wigan and elsewhere across the North West. The decision depends on whether a safe local delivery model can be established.
Can you recruit a new team around a large package?
Yes. A dedicated package can make local recruitment and training possible. The mobilisation plan must allow time for advertising, interviews, checks, induction, package-specific training, competency and contingency cover.
Do you consider small packages outside your main area?
Yes, but small isolated visits can be more difficult to deliver reliably where there is no nearby rota. We will assess the timing, travel and whether the request can fit safely within an existing local service.
Can you begin care on the same day?
Suitable same-day starts can be considered where essential assessment information, funding, safe staffing, medication, equipment and responsibilities are clear. We will not promise an immediate start that cannot be delivered safely.
What information should I send first?
Tell us the postcode or area, requested start date, hours and staffing ratio, broad needs, overnight requirements and funding route. Please do not send detailed identifiable clinical records by ordinary email until a secure transfer route is agreed.
Check availability
Tell us the postcode, support required and intended start date
We will give you a practical answer about whether TogetherCare can assess and safely mobilise the package.
Illustration created for TogetherCare and may not always show actual staff and service users.