The individual leads
Support is built around the person’s routines, communication, culture, relationships, abilities and goals—not simply a diagnosis or list of tasks.
Local care with personal accountability
Why families choose TogetherCare
Care is personal. Our job is to listen carefully, build a dependable team and provide support that respects the individual’s choices, relationships and everyday life.
St Helens rootsA local team that knows its community
Family-run since 2012Care shaped by first-hand experience
Broad expertiseHome, complex and specialist care
Honest decisionsSafe suitability before promises
Care experienced first-hand
We understand what it means to place trust in a care provider
TogetherCare grew from the Burke family’s own experience of supporting loved ones. That personal history continues to shape how we listen to individuals and families, respond to worries and remain accountable for the support we provide.
Being family-run does not replace professional standards. It means the people responsible for the service remain close to the community, the team and the quality of care delivered.
Read our family storyWhat makes our approach different
Personal care supported by clear systems
Warm relationships matter, but dependable care also needs good planning, records, communication and oversight.
Careful assessment
We consider needs, risks, medication, mobility, environment, professional guidance and safe staffing before agreeing a package.
A suitable core team
We aim to match a dependable group of care workers who understand the person, supported by planned contingency cover.
Training that fits the role
Staff complete induction and ongoing training, with package-specific guidance and competency assessment where required.
Records and oversight
Digital care and medication records help managers review delivery, identify changes and maintain clear accountability.
Partnership working
With appropriate consent, we communicate with relatives, social workers, NHS teams, case managers and other professionals.
Evidence, not vague promises
Regulated care with published information
TogetherCare is run by Care Solutions (St Helens) Ltd and provides regulated homecare services. The Care Quality Commission currently publishes an overall rating of Good for TogetherCare. We encourage people to read the current CQC profile and our policies directly.
Good overallCurrent published CQC rating
SafeguardingClear reporting responsibilities
ComplaintsA published route for concerns
EqualityRespectful, inclusive practice
From first conversation to ongoing care
A clear and honest process
Listen
We learn what support is being requested, what matters to the person and who needs to be involved.
Assess
We consider needs, risks, outcomes, staffing, medication, equipment and professional information.
Plan
Responsibilities, visit arrangements, communication and contingency plans are agreed before starting.
Review
Care is monitored and adjusted when needs, risks or personal goals change.
Support for different circumstances
One local provider across a broad range of needs
Our services range from everyday support at home to carefully planned complex and specialist care.
Home and community care
Personal care, medication, meals, routines, companionship and practical support.
Complex and specialist care
Coordinated support for physical disabilities, acquired injuries and complex health needs.
Responsive support
Crisis response, reablement, hospital avoidance and support following discharge.
Dementia care
Familiar, person-centred care shaped around identity, communication and established routines.
Learning disability support
Strengths-based support for choice, skills, relationships and community participation.
Overnight and end-of-life care
Reassuring support through the night and compassionate care at home when comfort matters most.
The right fit matters
Tell us what support would make a difference
We will listen, explain what may be possible and be honest about assessment, suitability and safe availability.